Returns & Exchanges
At Google, we want you to be fully satisfied with your purchase. If you change your mind, most items can be returned in their original condition within 15 to 30 days of delivery.
Initiate Your Return
Log into your Google Store account, visit your order history, and select the items you wish to return to generate a return authorization.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all accessories, manuals, and documentation are included to avoid restocking fees.
Attach the Shipping Label
Print the provided prepaid return shipping label and securely attach it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Drop off your package at the designated carrier location and keep your tracking number to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing